At Mahoor Official, we want you to be completely satisfied with your purchase. We offer a 7-day exchange policy, which means you have 7 days from the date of receiving your order to request an exchange.
Eligibility for Exchange
To be eligible for an exchange, the item must:
- Be unused, unworn, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by the order number or proof of purchase.
- Exchanges should only be possible if the new order value is equal to or higher than the value of the previous order.
To request an exchange, please contact us at info@mahoorofficial.com with your order details and the reason for the exchange.
Exchange Process
Once your exchange request is approved, we will provide instructions on how and where to send your item. Items returned without prior approval will not be accepted.
Customers are responsible for any return shipping costs unless the item received is defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at info@mahoorofficial.com so we can review the issue and arrange a replacement or exchange.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Sale or discounted items
- Gift cards
- Customized or personalized products
- Beauty and personal care products
- Items that have been worn, used, washed, altered, or damaged after delivery
Size and Color Exchanges
Size or color exchanges are subject to product availability. If the requested size or color is unavailable, we will work with you to find a suitable alternative.
Refunds
We do not offer refunds for change-of-mind purchases. Refunds will only be considered in cases where an item is defective, damaged, or unavailable for exchange, subject to approval by our customer support team.
For any questions regarding exchanges, please contact us at info@mahoorofficial.com.
